Review policy
Our review policy keeps reviews honest, kind and safe for families and providers alike.
Who can write a review
Any signed-in user with a confirmed email can write one review per provider. You can edit it later, and edits are checked again before they replace the live version.
Providers, their staff and our moderators cannot review the profiles they manage. If you contacted the provider through BirthCareMatch, the review notes “Contact initiated through BirthCareMatch”. However, that note does not prove services were provided.
What our review policy removes
We remove reviews that share medical details, birth outcomes or information about a child. We also remove threats, hate, spam, conflicts of interest and reviews about the wrong provider.
First reviews are checked before they appear. In addition, anyone can report a review for another look.
Owner responses
A provider may post one public response under each review. It is labeled “Response from the provider”. Responses must never confirm that someone was a client or share health details.
Tips for writing a helpful review
Describe the service in your own words. For example, mention how the provider communicated, how prepared you felt and how they handled changes.
Then keep private things private. Leave out medical details, your baby’s name and anything you would not want a stranger to read. That way, your review helps others without exposing your family.
Review questions
Why is my review not showing yet?
First reviews and edits wait for moderation. Then they appear once they meet this policy.
Can a provider delete my review?
No. Providers can report a review or respond to it, but only moderators decide whether it stays.
Can I remove my own review?
Yes. Email us from your account address and we will remove it.
Money and our review policy
Payment can never remove a review, hide a review or change a rating. Star averages count published reviews only. This follows the FTC guidance on reviews. See also our terms of use.