Contact BirthCareMatch
Contact BirthCareMatch by email and a real person will reply, usually within two business days.
The fastest way to get help
Email us at info@plopjoy.com. Please include the profile link if your question is about a specific page.
Some requests have their own forms, which helps us move faster. For example, use correct or remove a listing for mistakes, and suggest a provider for new pages.
When to contact BirthCareMatch and when not to
Contact BirthCareMatch about the directory, your account, claims or billing. However, we cannot give medical advice or book appointments for you.
In an emergency, call 911. For urgent pregnancy or postpartum warning signs, call your clinician. The CDC Hear Her campaign explains which symptoms need care right away.
Quick answers
How do I update my profile?
Sign in and open your dashboard. Most changes save right away, while a few get a quick review.
How do I cancel a paid plan?
Open Plan and billing in your dashboard, then use the billing portal. Your paid features stay on until the period ends.
Can you add a provider for me?
Yes. Use the suggest a provider form, and we will check the details.
Response times
We answer most emails within two business days. During busy weeks, though, it can take a little longer. In the meantime, the forms linked above move requests straight into the right queue.
Also, if your message is about billing, include the email on your account. That way, we can find your plan quickly and keep your details private.
For providers
Most profile tasks happen in your dashboard. Also, billing changes and invoices live in the secure Stripe billing portal linked from there.
If you want to talk about plans or partnerships, email us and we will set up a time.