Privacy policy
This privacy policy explains what we collect, why we collect it and the choices you have. Last updated November 9, 2026.
What we collect
For families, we collect your account details, the reviews you write and the messages you send to providers. Search filters are counted only in aggregate, without your identity.
For providers, we collect profile details, credential information and billing status. Card details go straight to Stripe, so we never see or store them.
How we use and share data
We use data to run the directory, moderate content and keep accounts secure. A message you send goes only to the provider who manages that profile.
We do not sell personal information. Also, providers never see who viewed their profile; they only see totals.
How long we keep it
Inquiries are deleted after 180 days by default. Rejected suggestions are deleted after 90 days. In addition, private claim evidence is stored outside public media and only moderators can open it.
Reviews stay while they are published, unless you ask us to remove them.
Security
We protect accounts with secure sign-in and limit staff access to the minimum needed. Private evidence for claims is stored outside public media, and every download is logged.
No system is perfect, though. So please use a strong, unique password, and tell us right away if you notice anything unusual.
Cookies and analytics
We use essential cookies to keep you signed in. If we add analytics, we exclude form values and private pages. Also, we never place your message or contact details in a web address.
Your choices under this privacy policy
You can ask for a copy of your data or ask us to delete it. To do so, email info@plopjoy.com from your account address.
Please do not share health details in reviews or messages. For general guidance, see the FTC privacy resources. Questions? Contact us.